JOB TITLE:                            Hostess

REPORTS TO:                      Manager / Supervisor



Manage the service of guests in the dining room. Greet and seat guests; maintain order and cleanliness; guest satisfaction is consistently attained.


Essential Functions:

  1. Receives and greets guests.
  2. Inspects dining room to ensure proper maintenance, cleanliness, and safety.
  3. Assures that pre-opening cleaning tasks are assigned and completed as required.
  4. Manages the guest reservation system accurately with any special notes.
  5. Assists with service of food and beverages in outlets when needed.
  6. Assists with table clearing and resetting as needed.
  7. Controls the reservations based upon the restaurant staffing levels.
  8. Maintains the cleanliness and orderliness of the host/hostess desk.
  9. Ensures that all menus are clean, properly stored and replaced when needed.
  10. Calls and confirms dining room reservations when asked.
  11. Reports all positive/negative to Manager as soon as received.


Required Qualifications:

  1. Less than High School Education; or up to one-month related experience or training; or equivalent combination of education and experience.
  2. Present a positive, professional image.
  3. Must be self-motivated and customer service oriented.
  4. Strong interpersonal as well as written and oral communication skills.
  5. Reliable and predictable attendance.
  6. Ability to develop and maintain awareness of occupational hazards and safety precautions; skilled in following safety practices and recognizing hazards.


Physical Demand

  1. Must be able to frequently sit, stand and bend for extended period.
  2. Ability to lift to 50 lbs., push/pull, move lighter objects.
  3. The noise level in the work environment is usually moderate.