JOB TITLE:                            Beach Attendant

REPORTS TO:                      Manager / Supervisor

Summary

Beach attendants are responsible for customers’ transactions as they rent equipment, pay for beach access, parking, or other items and services.  Attendants handle cash, credit card charges and are responsible for tracking sales and balancing their cash drawer at the end of their shift.

ESSENTIAL DUTIES:

1. Understand and respond to all guest needs and requests in a timely and professional manner, deferring to the Pool and Beach Manager, to ensure customer satisfaction.
2. Extend a courteous, friendly, and professional greeting & service to guests as they arrive and thank them for their patronage as they depart.
3. Relate to the Pool and Beach Manager all positive & negative guest comments.
4. Knowledge of menus, service standards, Policies & Safety procedures of the Hotel/Resort.
5. Follow procedures to set-up beach, chairs, umbrellas, towel stations, pool and beach hut.
6. Maintain the cleanliness of the pool area and beach areas, clear of used glasses, dishes, and towels.
7. Immediately report all suspicious occurrences and hazardous conditions.
8. Comply with company and departmental safety rules and regulations, including proper handling and storing of relevant equipment.

Responsibilities:

Handle Chairs and Umbrellas

Beach attendants may show guests to chairs, rent equipment, place umbrellas for guests or provide menus etc.

1. Manage Money

Beach attendants are responsible for all cash & credit cards transactions with customers, for rented equipment, paying for beach access, parking, or other items and services, for keeping track of sales and balancing their cash drawer at the end of their shift.

2. Keep Area Tidy

Throughout their workday, beach attendants keep the beach or their specific area clean. They may empty trash cans during their shift, pick up loose trash and sweep walkways to keep them free of debris. They also keep equipment neat and stored, stacking chairs and lounges, replacing umbrellas and straightening tables.

3. Handle Emergencies

Beach attendants are always alert to emergencies, whether minor first-aid or major emergency requiring a 911 call. They know where the first-aid kit is kept and are available for lifeguard’s support.

Skills:

1. Detail oriented, organized, efficient, fast learner, safety minded, professional service standards, in control, verbal & written communications skills, polite, team player, customer service. Able to work with little supervision. Trustworthy and reliable.
2. Experience and knowledge of beach patrolling.
3. Knowledgeable of all beach and rescue equipment.
4. Matured and professional in dealing with guests possessing different moods and backgrounds.
5. Capable of working alone and with a team.
6. Must be able to handle 50 lbs.

WORKING ENVIRONMENT:

Constant indoor and outdoor exposure to sunlight and adverse weather conditions. Frequent trips to the kitchen. Must be able to stand & walk for 8 hrs., lift, bend push heavy equipment and climb stairs